How to connect to us via RescueMyPC on a Windows Computer

Running RescueMyPC on a Windows Computer

We can remotely support our clients by using our RescueMyPC software that can quickly connect us in just minutes. To do this, simply follow these steps:


Simply answer the 4 questions and then click Start Remote Tech Support button.

You will then be taken to a download page where it will automatically open a download request after a few seconds.

Just use the default download name and click SAVE.

To Open the file, follow the directions for the browser you are using.


You want to click on the icon that has an arrow pointing at a line, and then OPEN the Rescue program.


Your download will appear in the bottom left menu bar. Click on the arrow and then select OPEN


In the top right, click on the icon with an arrow pointing into a tray, then select OPEN FILE under the download.

Now you will have 3 questions pop-up on your computer, once you approve these three questions, it will connect you to a technician at Digicom.

Prompt 1:

Please click OK.

Prompt 2:

Please click OK.

Prompt 3:

Please click YES.

You will now be connected to our support queue and a technician will be with your shortly.

Our normal support hours are: (US Central time)

Monday-Friday 9am - 6pm
Saturday 10am - 2pm

Appointments can be made outside these times if set up in advance.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

What is remote computer support?

Our RescueMyPC remote computer support, allows us to remotely access any PC that is on the...

Do you work on Mac?

Yes, our software works on both Mac and Windows platforms. Our technicians have years of...

Is your work guaranteed?

ABSOLUTELY! If we aren't able to solve your computer problem remotely, we do not charge you!...

How long it typically takes to solve a problem?

That is a hard question to generally answer, because it depends on the problem you are having....

After work is complete, can the tech still access my computer?

While we are working on your computer, you will see a Digicom Window that will allow you to chat...